17. If you have a complaint

If you have cause for complaint whilst in the accomodation provided by us, this must be brought to our attention immediately so that action can be taken at the time to rectify the problem. If the matter is resolved within 24 hours from the time in which it is brought to our attention, then that solution shall constitute a just and sufficient remedy, and there shall be no further right to compensation. Should we be unable to resolve the matter, you must proceed with the complaint by notifying us in writing within 14 days of the end of your holiday with the details of the complaint and the remedy sought. Failure to do so will lead to the extinction of your right to proceed with the complaint and/or claim compensation since delay in effecting the complaint would affect our ability to investigate your complaint.